Returns & Exchanges

At CoffeeAM, we want you to be completely satisfied with your fresh-roasted coffee and gourmet products. If you are not happy with your purchase, you may return it within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

• 3.
  Ship the Item

  Send your return package to our roasting facility using a trackable shipping method to ensure safe delivery.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will process your refund or ship your replacement item within 3-5 business days.